If Something doesn't feel right
Buying a considered piece, especially online, should feel thoughtful, not rushed.
We understand that sometimes, even after careful consideration, something may not feel quite right once a piece arrives.
We’re here to help.
A Thoughtful Approach to Curated Pieces
Every piece we offer is individually selected, carefully described, and professionally reviewed before being listed. Most of our collection consists of vintage pieces, each with its own character and history, while others may be newer or sourced differently, all are held to the same standards of quality and transparency.
We take care to document condition clearly and share as much detail as possible, so you can make an informed decision with confidence.
Still, we know that pieces are personal. Fit, feel, and expectations matter and they can’t always be fully understood through a screen.
If something feels off, we want you to reach out.
What “Not Right” Can Mean
Sometimes it’s not about flaws or mistakes.
It might be:
- The size feels different than expected
- The color reads differently in your space
- The piece doesn’t fit into your life the way you imagined
These moments are normal when purchasing considered, one of a kind items.
How We Handle These Situations
We don’t believe in rigid, one size fits all responses.
If something doesn’t feel right, we encourage you to contact us so we can understand what you’re experiencing. Our goal is to help you feel supported and confident in your purchase whether that means walking through details together, clarifying expectations, or thoughtfully exploring next steps.
Every situation is handled with care and consideration.
Transparency Comes First
Because many of the pieces we offer are unique and limited, each case is reviewed individually. We approach these conversations openly and thoughtfully, always aiming for fairness, clarity, and mutual understanding.
Our priority is that you feel comfortable with your experience, before and after your purchase.
A Final Note
We believe buying a special piece should feel intentional, reassuring, and enjoyable.
We’re here to guide, not pressure, and to support you every step of the way.
If you ever have questions or concerns, we’re just a message away.
Our Return & Support Policy
While every piece we offer is carefully reviewed and described, we understand that clarity matters. Our approach to returns and support is outlined in our Return Policy, which explains eligibility, timelines, and next steps in detail.
We encourage you to review it so you know exactly what to expect.